Quotes
Design
I's not rocket science. It's social science – the science of understanding people's needs and their unique relationship with art, literature, history, music, work, philosohpy, community, technology and psychology. The act of design is structuring and creating that balance.
Don't get so far ahead of the parada that no-one knows you're in it.
No prototype - no meeting.
Function reforms form, perpetually
Make things in order to think instead of think in order to make.
One prototype is worth thousand meetings.
Doing is the hard part
Intellect is best at pointing out what doesn’t work, and as such can be a force of destruction.
Such an overinflated assumption of ones ability can only come from a comfortable lack of experience.
Innovate as last resort
All models are wrong but some are useful – George Box
Geometry is not true, it is advantageous.
If we care about what we’re making, we will make beautiful things.
Your solution can only be as good as your understanding of the problem.
People often describe problems they have in the form of solutions they want.
We design for ourselves, we design for our peers, we design for people we understand.
The details are not the details; they make the product.
Holy trinity is vision, plan and execution. Designers should care about all three, but it is easier to blame others when reality does not meet expectations.
Don't make museum quality systems that are treated as untouchable artifacts.
It's much easier to bullshit at the macro-level than it is to bullshit at the micro-level.
If you can't help, try being less in the way of others.
Analytics
One ant is no ant
If we have data, let’s look at data. If all we have are opinions, let’s go with mine."
Valuing business needs over user need (not realizing they are the same thing)
Best way to complain is to make things
Business
Charging by the hour punishes us for being good.
Learning
When you learn one thing well, you can learn other things fast
Almost everything is noise.
Save money in the short term
I hate 'Service design' as a term - it's BS for selling snake oil. There is a important idea in it as a thinking tool and methodology.
Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible, serving us without drawing attention to itself.
Always design a thing by considering it in its next larger context – a chair in a room, a room in a house, a house in an environment, an environment in a city plan.
Knowledge
Special knowledge can be a terrible disadvantage if it leads you too far along a path you cannot explain anymore.
Don't panic yet, there is plenty of time to panic
Here is a guy living pathologically in his bucket
“The most valuable asset in the software industry is the synthesis of programming skill and deep context in the business problem domain, in one skull.”
I have great admiration for designers for many reasons, but when called upon to defend how they create value for the corporation, they could have said, "Without us, you don't have access to culture." But they haven't
If it is worth telling another developer, it is worth telling the interpreter.